Arkadin is one of the world’s fastest growing Unified Communications and Collaboration Services Providers.

Our mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

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1-866-551-1432


Customer support team:

1-866-922-9566

Contact Center Solution 2017-07-03T12:35:37+00:00
Clarity Connect Logo

Arkadin Total Connect with Clarity Connect extends the capabilities of Skype for Business Online into a cloud Contact Center. Clarity Connect can meet the challenging demands of a global contact center without the need for cost-prohibitive hardware, maintenance costs or upgrades.

The best contact center for a variety of use cases including multi-channel communications, global contact center, employee communications and help desk

An Introduction to Clarity Connect:

Clarity Connect Explainer Video

Reasons to select Clarity Connect

Native to Skype for Business

Clarity Connect provides a superior cloud contact solution that is developed exclusively for Skype for Business and works seamlessly with Office 365.

Clarity Connect is native to Skype for Business, so it extends the functionality of Skype for Business rather than replacing or replicating it, while retaining Skype for Business’ voice quality and reliability.

Clarity Connect Contact Center
Global reach

Cloud Managed

Clarity Connect’s flexible cloud deployment model provides options for your contact center: you can deploy a contact center for O365, or for a cloud-hosted or Skype Server installation of Skype for Business.

Moving to the cloud enables clients to eliminate costly PBX infrastructure and simplify maintenance needs. It’s now easier than ever to make the switch, since there are no upfront technology investments needed.

CRM integration

Connect our contact center to your existing CRM platform to simplify the agent experience by reducing the number of apps they need open on their desktop.

Clarity Connect integrates out-of-the box with both Microsoft Dynamics CRM Online and Salesforce.com for simplified inbound customer routing and management.

CRM Integration
Intelligent routing

Intelligent IM Routing for Internal Help Desks

Your employees should get support and troubleshooting assistance simply and quickly. With Clarity Connect, your organization can deliver on these principles by intelligently and quickly connecting your employees to the experts and answers they need to get the job done.

One service, many features

Contact Center Reporting

Real-time analytics

With real-time metrics at your fingertips from a powerful web-based analytics dashboard, you can respond to customer issues instantly in a proactive manner, creating a positive customer experience.

Contact Center Help desk

Internal help desk

An online help desk has never been easier or more powerful. Use the full functionality of Skype for Business, but have the intelligence to route them to the right person the first time.

App integration

CRM integration

Looking to interact with Salesforce.com or Microsoft Dynamics? We have deep integrations for these as well as the ability to interact with other third-party tools.

Web chat

Web chat

Adding web chat to your public-facing website has never been easier. Expose new ways for your users to reach the experts inside your organization.

Contact Center Call Flow

Intelligent routing

Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups to intelligently route calls to the right resource.

Contact Center Dashboard

Reporting

Reporting is available intra-day and provides powerful insight into everything from agent behavior to queue stats, contact center analytics, call flow navigation with heat maps, post-call and post-chat surveys, and more.

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