Arkadin is one of the world’s fastest growing Unified Communications and Collaboration Services Providers.

Our mission is to lead companies to increased growth and success by delivering positive collaboration experiences.

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Sales team:

1-866-551-1432


Customer support team:

1-866-922-9566

Contact Center Solution 2017-06-15T17:20:02+00:00
Clarity Connect Logo

Arkadin Total Connect with Clarity Connect extends the capabilities of Skype for Business into a cloud Contact Center. Clarity Connect can grow to meet the challenging demands of a global contact center without the need for cost-prohibitive hardware.

The best contact center for a variety of use cases including multi-channel communications, global contact center, employee communications and help desk

An Introduction to Clarity Connect:

Clarity Connect Explainer Video

Reasons to select Clarity Connect

Native to Skype for Business

Clarity Connect is a contact center that is exclusively built for Skype for Business and Lync, extending its functionality rather than replacing or replicating it.

Clarity Connect Contact Center
Global reach

Expand your global reach

Clarity Connect can grow to meet the challenging demands of a global contact center without the need for cost-prohibitive hardware.

CRM integration

Simplify the agent experience by reducing the number of apps they need open on their desktop by connecting our contact center to your existing CRM platform.

CRM Integration
Intelligent routing

Intelligent IM routing

Clarity Connect adds a powerful set of capabilities to help manage communications for internal groups or traditional contact centers.

One service, many features

Contact Center Reporting

Real-time analytics

With real-time metrics at your fingertips from a powerful web-based analytics dashboard, you can respond to customer issues instantly in a proactive manner, creating a positive customer experience.

Contact Center Help desk

Internal help desk

An online help desk has never been easier or more powerful. Use the full functionality of Skype for Business, but have the intelligence to route them to the right person the first time.

App integration

CRM integration

Looking to interact with Salesforce.com or Microsoft Dynamics? We have deep integrations for these as well as the ability to interact with other third-party tools.

Web chat

Web chat

Adding web chat to your public-facing website has never been easier. Expose new ways for your users to reach the experts inside your organization.

Contact Center Call Flow

Intelligent routing

Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups to intelligently route calls to the right resource.

Contact Center Dashboard

Reporting

Reporting is available intra-day and provides powerful insight into everything from agent behavior to queue stats, contact center analytics, call flow navigation with heat maps, post-call and post-chat surveys, and more.

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