Clarity Connect is a contact center that is exclusively built for Lync and Skype for Business, extending its functionality rather than replacing or replicating it.
This approach allows us to take full advantage of Skype for Business, while ensuring that your users and support staff are not forced to learn an entirely new product.
Expand your global reach
Clarity Connect can grow to meet the challenging demands of a global contact center without the need for cost-prohibitive hardware.
We fully leverage your Skype for Business to deliver a seamless solution that ensures resources are fully utilized regardless of where they are located. Whether after-hours or during inclement weather, agents can get online and support customers from home thanks to Clarity Connect provided by Arkadin.
Simplify the agent experience by reducing the number of apps they need open on their desktop by connecting our contact center to your existing CRM platform:
Clarity Connect provides out-of-the-box integration with Salesforce.com and Microsoft Dynamics CRM
Provide agents with key information to resolve customer challenges faster with CRM data dips
Custom business apps integration to meet your future needs
Intelligent IM routing
Clarity Connect adds a powerful set of capabilities to help manage communications for internal groups or traditional contact centers.
You can now leverage your existing Skype for Business environment as a powerful help desk solution. Intelligently route instant messages with the ability to escalate voice calls, leverage desktop sharing, store transcripts of chats, and provide historical and real-time reporting data.
One service, many features
With real-time metrics at your fingertips from a powerful web-based analytics dashboard, you can respond to customer issues instantly in a proactive manner, creating a positive customer experience.
Internal help desk
An online help desk has never been easier or more powerful. Use the full functionality of Skype for Business, but have the intelligence to route them to the right person the first time.
Looking to interact with Salesforce.com or Microsoft Dynamics? We have deep integrations for these as well as the ability to interact with other third-party tools.
Adding web chat to your public facing website has never been easier. Expose new ways for your users to reach the experts inside your organization.
Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups to intelligently route calls to the right resource.
Reporting is available intra-day and provides powerful insight into everything from agent behavior to queue stats, contact center analytics, call flow navigation with heat maps, post-call and post-chat surveys, and more.
Enjoy end-to-end migration and support
Extend your Skype for Business features with Clarity Connect
We fully leverage your existing Skype for Business deployment to deliver a seamless contact center solution that ensures resources are fully utilized regardless of where they are located.
As a Cloud-managed contact center, Clarity Connect supports a number of deployment options. Due to the native Skype for Business approach, customers can choose from an on-premise, hybrid, or hosted deployment option, providing customers with choice and flexibility.
Day 2 support
What makes Arkadin different is our Day 2 support, which includes live, local, technical, and end-user support. Arkadin’s UC support team assists your internal IT teams with Level 2 and Level 3 escalations, involves Microsoft when needed, and manages the case until it’s resolved.
Why choose Arkadin for your contact center?
Intelligent skills-based routing
Chosen platform by Microsoft
Consolidate vendors and contracts
Focus on your core business
Single source global partner
In-house certified pre-sales engineers
In-house solution architects
Day 2 support
Sell, plan, deploy, and support
Local and global deployments
Extend your IT help desk
18+ years working with Microsoft
Official E5 launch partner
Microsoft Gold Communications Partner
Microsoft Cloud Solution Provider
Fastest growing UC provider
Global offices in 30+ countries
Member of the NTT Group
Skype for Business on the Arkadin Cloud Contact Center.
Skype for Business Voice (partner hosted or Microsoft hosted E5) delivers basic response groups however it does not provide the tools necessary to support enterprise contact center requirements (intelligent skills-based routing, reporting or advanced use cases). Clarity Connect bridges the gap by delivering enterprise contact center functionality native to Skype for Business.
Clarity Connect is delivered as a service with a per agent per month licensing model. There are different licenses based on the desired workloads (e.g., IM routing, voice routing, web chat). An Arkadin UC consultant is standing by to assist you with figuring out what licensing model will work best for you.