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Phone System 2017-03-13T13:21:01+00:00

How does Arkadin enable Skype for Business phone system?

Arkadin connects to Exchange Online and Skype for Business with a call plan and phone number to deliver enterprise-ready phone systems in the Cloud.

Try it free

Enjoy a complete platform for all your voice needs

Peer-to-peer calling

It’s easy to find, connect, and collaborate with colleagues, partners, and customers with a superior audio and video experience:

  • A familiar design centered on the user that facilitates adoption and usage
  • Reach nearly everyone using Skype – customers, suppliers, partners, and prospective employees
  • Existing Microsoft Office 365 investment
  • Designed for the internet, providing uncompromised quality across devices
PSTN conferencing

PSTN dial-in audio conferencing

Skype for Business with PSTN conferencing brings together IM, presence, dial-in audio, video, and web conferencing in one integrated and consistent solution for online meetings:

  • Find people easily within familiar business apps
  • Collaborate virtually anywhere with voice over IP, HD video, and secure content sharing
  • Use local dial-in phone numbers to join from any device, and dial-out to bring participants into the meeting with a phone number

Cloud PBX

Increase agility and consolidate management with voice services in Office 365:

  • Users can make, receive, and transfer business calls from anywhere, and on any device
  • Features end-user calling and tenant admin controls
  • PSTN calling capability using Microsoft E5 or Arkadin’s private Cloud voice deployments
  • Use Office 365 voice features with your existing carrier, contract, and circuit
  • Hybrid offer for interconnection to PSTN and PBX assets
Cloud PBX
PSTN calling

PSTN calling

Enable Skype for Business PSTN calling for inbound/outbound telephony services, with flexible deployment options for US-based users and global users (17+ countries):

  • International and domestic calling subscriptions available
  • Includes DIDs and number porting
  • Features include advanced call flows, intelligent routing, reporting, and analytics

Advanced use cases and contact center

Skype for Business provides a core feature set for simple voice communication. For companies that need more customization, Arkadin bridges the gap with our Skype for Business Server private Cloud deployments that enable:

  • Native Skype for Business contact center
  • Local PSTN calling plans in 17 countries, including E911
  • A single tenant, Skype for Business Server on a private Cloud
  • Cloud fax, receptionist console, advanced reporting, and analytics
Use cases

One service, many features


Easy-to-use features

Native Skype look-and-feel that makes it easy to connect, with a familiar design centered on the user that facilitates adoption and usage.


Emergency awareness

Supports worldwide emergency call and location-based services, malicious call tracing, and integrated location discovery.

Audio and Video

Superior audio and video

Designed for the internet providing uncomprimised quality across devices with call monitoring, wideband audio, and HD video.

Call management

Simple call management

Great call management for users from PBX phones to Skype endpoints that extends voice interoperability with call forwarding and simultaneous ringing to other users and numbers.


Integrated PSTN dialing

Complete PSTN dialing easily available on web, mobile and rich clients including dial by name / number, integrated dial pad and personal phone numbers.


Advanced features

Integrated calendar, voicemail and unified messaging that makes along with a wide selection of IP phone, headsets and conference room devices.

Enjoy end-to-end migration and support

Simplify your voice cutover to the Cloud by leveraging the experts

Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services. We were the key partner in helping Microsoft deploy the first instance of hosted voice.

Why choose Arkadin for your phone system?

  • Add voice to E02, E3, E4, and E5

  • International calling

  • Unified messaging

  • Inbound/outbound calling

  • Pay-as-you-grow licensing

  • Consolidate vendors and contracts

  • Focus on your core business

  • Single source global partner

  • Access anytime, anywhere

  • First to launch hosted voice (2008)

  • Day 2 support

  • Sell, plan, deploy, and support

  • Local and global deployments

  • Extend your IT help desk

  • 18+ years working with Microsoft

  • Official E5 launch partner

  • Microsoft Gold Communications Partner

  • Microsoft Cloud Solution Provider

  • Fastest growing UC provider

  • Global offices in 30+ countries

  • Member of the NTT Group

Formerly Microsoft Lync. Enjoy Cloud PBX & PSTN Calling.

Try it free

FAQ for Skype for Business phone system

The Microsoft Office 365 E5 license will replace the current E4 license and will introduce 4 main new capabilities: Meeting Broadcast, Cloud PBX, PSTN Conferencing and PSTN Calling.
Skype for Business has basic call routing capabilities however it is a current gap in the offer. Arkadin bridges this gap by deploying a cloud hosted native Skype for Business contact center solution that delivers enterprise contact center capability.
It’s important to first map out what your current voice requirements are and then identify how that maps over to Microsoft Voice with E5. Arkadin’s UC consultants are standing by to assist with this exercise.
Skype Broadcast is available worldwide starting Dec 1, 2015.
PSTN conferencing is available in two deployment models. In the Microsoft E5 offer, it’s available in 15 countries started Dec 1, 2015. In the Arkadin Total Connect offer, it’s now available in 55+ countries.
Cloud PBX is available worldwide starting Dec 1, 2015.
PSTN calling is available in two deployment models. The Microsoft E5 offer it’s available in the US starting Dec 1, 2015. The Arkadin Total Connect offer is now available in 17 countries with local calling plans.
Arkadin Total Connect for Office 365 delivers local PSTN calling plans for users based in Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Mexico, The Netherlands, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, and United States.
Arkadin can voice-enable Office 365 E5, E3, Exchange Online Plan 2, and Business Premium licenses.
Today, E5 licensing is built for simple voice deployments (US-based users, PSTN conferencing and simple call routing). If your business has a global footprint, requires customization, and/or advanced skills-based routing, than Arkadin can help bridge the gaps of E5 with our private Cloud Skype for Business server offer.