Enjoy a complete platform for all your voice needs
It’s easy to find, connect, and collaborate with colleagues, partners, and customers with a superior audio and video experience:
A familiar design centered on the user that facilitates adoption and usage
Reach nearly everyone using Skype – customers, suppliers, partners, and prospective employees
Existing Microsoft Office 365 investment
Designed for the internet, providing uncompromised quality across devices
PSTN dial-in audio conferencing
Skype for Business with PSTN conferencing brings together IM, presence, dial-in audio, video, and web conferencing in one integrated and consistent solution for online meetings:
Find people easily within familiar business apps
Collaborate virtually anywhere with voice over IP, HD video, and secure content sharing
Use local dial-in phone numbers to join from any device, and dial-out to bring participants into the meeting with a phone number
Increase agility and consolidate management with voice services in Office 365:
Users can make, receive, and transfer business calls from anywhere, and on any device
Features end-user calling and tenant admin controls
PSTN calling capability using Microsoft E5 or Arkadin’s private Cloud voice deployments
Use Office 365 voice features with your existing carrier, contract, and circuit
Hybrid offer for interconnection to PSTN and PBX assets
Enable Skype for Business PSTN calling for inbound/outbound telephony services, with flexible deployment options for US-based users and global users (17+ countries):
International and domestic calling subscriptions available
Includes DIDs and number porting
Features include advanced call flows, intelligent routing, reporting, and analytics
Advanced use cases and contact center
Skype for Business provides a core feature set for simple voice communication. For companies that need more customization, Arkadin bridges the gap with our Skype for Business Server private Cloud deployments that enable:
Native Skype for Business contact center
Local PSTN calling plans in 17 countries, including E911
A single tenant, Skype for Business Server on a private Cloud
Cloud fax, receptionist console, advanced reporting, and analytics
One service, many features
Native Skype look-and-feel that makes it easy to connect, with a familiar design centered on the user that facilitates adoption and usage.
Supports worldwide emergency call and location-based services, malicious call tracing, and integrated location discovery.
Superior audio and video
Designed for the internet providing uncomprimised quality across devices with call monitoring, wideband audio, and HD video.
Simple call management
Great call management for users from PBX phones to Skype endpoints that extends voice interoperability with call forwarding and simultaneous ringing to other users and numbers.
Integrated PSTN dialing
Complete PSTN dialing easily available on web, mobile and rich clients including dial by name / number, integrated dial pad and personal phone numbers.
Integrated calendar, voicemail and unified messaging that makes along with a wide selection of IP phone, headsets and conference room devices.
Enjoy end-to-end migration and support
Simplify your voice cutover to the Cloud by leveraging the experts
Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services. We were the key partner in helping Microsoft deploy the first instance of hosted voice.
Day 2 support
What makes Arkadin different is our Day 2 support, which includes live, local, technical, and end-user support. Arkadin’s UC support team addresses your internal IT teams for Level 2 and Level 3 escalations, involves Microsoft when needed, and manages the case until it’s resolved.
Arkadin’s service delivery team will build and configure your Microsoft voice deployment to your specific needs. This includes call-flows, auto-attendants, and response groups. In addition, we migrate your existing email into the Cloud for a seamless transition.
Why choose Arkadin for your phone system?
Add voice to E02, E3, E4, and E5
Consolidate vendors and contracts
Focus on your core business
Single source global partner
Access anytime, anywhere
First to launch hosted voice (2008)
Day 2 support
Sell, plan, deploy, and support
Local and global deployments
Extend your IT help desk
18+ years working with Microsoft
Official E5 launch partner
Microsoft Gold Communications Partner
Microsoft Cloud Solution Provider
Fastest growing UC provider
Global offices in 30+ countries
Member of the NTT Group
Formerly Microsoft Lync. Enjoy Cloud PBX & PSTN Calling.
Skype for Business has basic call routing capabilities however it is a current gap in the offer. Arkadin bridges this gap by deploying a cloud hosted native Skype for Business contact center solution that delivers enterprise contact center capability.
It’s important to first map out what your current voice requirements are and then identify how that maps over to Microsoft Voice with E5. Arkadin’s UC consultants are standing by to assist with this exercise.
PSTN conferencing is available in two deployment models. In the Microsoft E5 offer, it’s available in 15 countries started Dec 1, 2015. In the Arkadin Total Connect offer, it’s now available in 55+ countries.
PSTN calling is available in two deployment models. The Microsoft E5 offer it’s available in the US starting Dec 1, 2015. The Arkadin Total Connect offer is now available in 17 countries with local calling plans.
Arkadin Total Connect for Office 365 delivers local PSTN calling plans for users based in Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Mexico, The Netherlands, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, and United States.
Today, E5 licensing is built for simple voice deployments (US-based users, PSTN conferencing and simple call routing). If your business has a global footprint, requires customization, and/or advanced skills-based routing, than Arkadin can help bridge the gaps of E5 with our private Cloud Skype for Business server offer.